How to Make a Complaint

Last updated: October 2026

Everyone who contacts Cousinproud Concrete should be treated fairly. If something went wrong, please let us know. This page explains how to raise a complaint and what you can expect from us. It is a general template and not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when you called or messaged Cousinproud Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, workmanship and customer service. If you have a problem with work at your home, first raise it with the provider directly and keep written notes.

Please still tell us. Feedback helps us keep our network honest, and providers who repeatedly fall short may be removed. Know that Cousinproud Concrete cannot settle contract disputes, return money you paid a provider, or act for a provider.

Sending Your Complaint

Email contact@cousinproud.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Write

We will email to confirm we got your complaint, usually within a few business days. We will then look into it, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not settle things, reply and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state's contractor licensing board may be able to help with licensed contractors.

Contact

Email: contact@cousinproud.property